Welcome to our Warranty Page.
Your Benro product is covered by a limited 3-year warranty from date of purchase to the original owner, against defects in materials and workmanship.
By registering online, your warranty is extended 2 years, for a total of 5 years. This warranty is provided by MAC Group Europe Ltd for goods purchased from uk.benro.com or sold by an authorised retailer in the UK only.
Your Benro product has been carefully manufactured, has passed many quality assurance checks and has been thoroughly tested before shipment. If your product fails due to a manufacturing or material defect, this warranty guarantees against defects in materials or workmanship under normal use and maintenance in accordance with the product instructions from the date of purchase.
The warranty also only applies to you the original purchaser / owner. Coverage terminates if you sell or otherwise transfer the product. The warranty does not apply to damage caused by mishandling, dropping, or leaking batteries, nor modification or servicing performed by others.
If a product is not satisfactory, in accordance with the terms of the warranty, we will, at our discretion, either repair or replace your product free of charge. If you do discover a defect in materials or workmanship, please contact MAC Group Europe Ltd before returning your product. We may be able to solve your problem faster by sending you a replacement part.
To request warranty service, contact our Customer Service team at firstname.lastname@example.org, call +44 (0)1902 255500, and register your product here.